RETURNS & EXCHANGES
We do accept returns of new, unworn merchandise in its original condition within 14 days of receiving the package. If an item is returned in a condition other than its original state, the order will no longer be eligible for a return and will be returned to the original address linked to the order. Please note that shipping charges are non-refundable, unless the reason for return is due to our error or a manufacturing defect. If a product is out of stock or purchased at a discounted price, an exchange for a new item may be offered. You will be responsible for your shipping costs for returning your items. Shipping costs are non-refundable.
Once your return has been received and inspected, we'll email you to let you know when the refund has been issued.
Your return will be refunded in form of store credit, only, that never expires.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
LOST AND MISSING PACKAGE POLICY
We are not responsible for lost packages. The customer is responsible to correspond with the shipping carrier for assistance.
PROCESSESSING
Once an order has been submitted, a confirmation email will be sent to the email address provided during checkout.
Orders take 1-3 business days to process and can take up to 5 business days to ship, depending on your zip code. Most orders take under 3 days to be processed and delivered.
If your order was a pre-order, the items will be shipped 7-10 business days after the pre-order is closed.
PAYMENT
Off The Grid Therapy accepts the following forms of payment:
All major credit cards, Applepay and Afterpay/Clearpay, PayPal
Sales tax will be included on all orders.
PRIVACY
Off The Grid Therapy is committed to protecting your privacy. We only collect information about you to process your order, we do not use these details to send you unsolicited information. We will never pass your personal or order details to any other company.
When you make a purchase from offthegrid-therapy.com you will be asked to provide your name, email address, billing address, shipping address, phone number and credit card or debit card number. Details of all your order transactions will be collected and stored. The information we hold about you needs to be accurate and up to date.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
Text marketing: With your permission, we may send text messages about our store, new products, and other updates. Updates include Checkout Reminders. Web hooks will be used to trigger the Checkout Reminders messaging system.
4. TERMS & CONDITIONS
offthegrid-therapy.com reserves the right to revise prices and details at any time without notice. All items are subject to availability.
Color accuracy on the website cannot be guaranteed, and will vary depending on the resolution and type of your computer.
All design, text and imagery on offthegrid-therapy.com is the copyright of Off The Grid Therapy. All brand names, product names and titles used in this site are trademarks or trade names of Off The Grid Therapy. No permission is given in respect of use of any of the above. The site may not be altered in any way or republished without permission.
All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from offthegrid-therapy.com shall be governed by USA law and the United States courts shall have jurisdiction in all such matters.
Off The Grid Therapy reserves the right to refuse to supply any individual or company.
These terms and conditions apply to all transactions on the offthegrid-therapy.com website. Off The Grid Therapy may change these terms without notice. Changes will apply to any subsequent orders received.
These terms and conditions do not in any way affect your statutory rights.
5. *ALL SALE ITEMS ARE FINAL